+49 3581 42350 info@hotel-europa-goerlitz.de Berliner Straße 2 / 02826 Görlitz
Thank you for your interest in our company. We take data protection seriously.
As a matter of principle, you can use our website without providing any personal data. If a person concerned wishes to make use of the services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we always obtain the consent of the person concerned.
The processing of personal data (e. g. name, address, e-mail address or telephone number of a person concerned) always takes place in accordance with the Data Protection Basic Regulation (DSGVO) and in accordance with the country-specific data protection regulations applicable to us.
With the following data protection declaration, we would like to inform the public about the type, scope and purpose of the personal data collected, used and processed by us. Likewise, data subjects are informed of their rights by this data protection declaration.
As the data controller, we have implemented numerous technical and organisational measures to ensure the most complete possible protection of the personal data processed via our website. However, data transmissions via the Internet can always contain security gaps. A 100 % protection can therefore not be guaranteed. Therefore each person concerned can of course also transmit personal data to us alternatively, e. g. by telephone.
This privacy statement is based on the definitions used by the European Directive and Regulation Makers in the adoption of the DSGVO (Article 4 DSGVO). This privacy statement should be both easy to read and easy to understand for every person. To ensure this, we would first like to explain the terminology used. This Privacy Policy uses, among other things, these definitions:
„personal data“ means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject";); a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or one or more specific characteristics which express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person, is regarded as identifiable;
„data subject“ means any identified or identifiable natural person whose personal data are processed by the controller.
„processing“ means any operation or set of operations which is carried out with or without the aid of automated processes and which is related to personal data, such as collection, recording, organisation, sorting, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or association, qualification, erasure or destruction;
„limitation of processing“ means the marking of stored personal data with a view to limiting their future processing;
„profiling“ means any automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the work performance, economic situation, health, personal preferences, interests, reliability, conduct, whereabouts or movements of that natural person;
„controller“ means the natural or legal person, public authority, agency or body which alone or jointly with others decides on the purposes and means of the processing of personal data; where the purposes and means of such processing are laid down by Union law or by the law of the Member States, the controller or the specific criteria for his designation may be laid down by Union law or by the law of the Member States;
„recipient“ means a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not that person is a third party. However, authorities which may receive personal data in the course of a specific investigation task under Union law or the law of the Member States shall not be considered as recipients; the processing of such data by those authorities shall be carried out in accordance with the applicable data protection rules and in accordance with the purposes of the processing;
„third party“ means a natural or legal person, public authority, agency or any other body, other than the data subject, the controller, the processor and the persons authorised to process the personal data under the direct responsibility of the controller or the processor;
„consent“ of the data subject means any voluntary expression of will, in the particular case, in an informed and unambiguous manner, in the form of a statement or other unambiguous act of confirmation by which the data subject indicates his or her consent to the processing of his or her personal data.
This privacy policy applies to data processing by:
Responsible: Hotel Europa in Görlitz Betriebsgesellschaft mbH, represented by the managing directors Tom Klawa and Martin Dustmann, Sunderkampstraße 27, 32257 Bünde, Telephone: +49 35 81 / 42 35 0 , Fax: +49 35 81 / 42 35 30, E-Mail: info@hotel-europa-goerlitz.de
In principle, you can use our website without disclosing your identity. When you visit our website, the browser used on your terminal device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected without your intervention and stored until automated deletion:
IP address of the requesting computer,
Date and time of access,
Name and URL of the retrieved file,
Website from which access is made (referrer URL),
the browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
The data mentioned will be processed by us for the following purposes:
Ensure a smooth connection of the website,
To ensure a comfortable use of our website,
Evaluation of system safety and stability as well as
for other administrative purposes.
The legal basis for data processing is Art. 6 Para. 1 S. 1 lit. f DSGVO. Our justified interest follows from the purposes listed above for the collection of data. Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person.
In addition, we use cookies and analysis services when visiting my website. You will find more detailed explanations in sections 5 and 7 of this data protection declaration.
If you have any questions, we offer you the possibility to contact us via a form provided on our website. In order for us to know who sent the request and to be able to answer it, we require a valid e-mail address. Further information can be provided voluntarily. It is up to you to decide whether you want to enter this data in the contact form or not.
Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO on the basis of your voluntary consent.
The personal data collected by us for the use of the contact form will be automatically deleted after the completion of your request.
You can easily reserve rooms at the Hotel Europa Görlitz on our website. We collect the necessary data by means of a form on our website, which is made available to us by our service provider DIRS21 as an integrated iframe. Personal data will be collected from you. This includes your name, address, e-mail address and telephone number. The data entered here, insofar as it is personal data, is stored on the server of the service provider and then forwarded to our booking system. The legal basis for the processing is Art. 6 Para. 1 S. 1 b) DSGVO, as these data are absolutely necessary to carry out the contract concluded with the reservation between you and the Hotel Europa Görlitz.
The personal data collected by us for the processing of your booking will be stored until the end of the statutory storage obligation and deleted thereafter, unless we are obliged to store them for a longer period of time in accordance with Article 6 para. 1 sentence 1 lit. c DSGVO due to tax and commercial law storage and documentation obligations (from HGB, StGB or AO) or you have consented to storage going beyond this in accordance with Article 6 para. 1 sentence 1 lit. a DSGVO.
A passing on of your personal data from us to third parties takes place exclusively to the service partners involved within the scope of the contract winding up, like e. g. the logistics enterprise assigned with the supply and the credit institute assigned with payment affairs. However, in cases where your personal data is passed on to third parties, the scope of the data transmitted is limited to the necessary minimum.
When paying via PayPal, credit card via PayPal, direct debit via PayPal or "purchase on account"; via PayPal, we pass on your payment details to PayPal (Europe) S. à r. l. et Cie, S. C. A. , 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal";) within the scope of the payment processing. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or "purchase on account"; via PayPal. PayPal uses the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The creditworthiness information can contain probability values (score values). As far as score values flow into the result of the creditworthiness information, these have their basis in a scientifically recognized mathematical-statistical procedure. Address data, among other things, is included in the calculation of the score values. You can find further data protection information in the PayPal privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Your personal data will not be transferred to third parties for purposes other than those mentioned above.
We will only pass on your personal data to third parties if:
you have given your express consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO,
the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
in the event that there is a legal obligation to pass on data pursuant to Art. 6 para. 1 sentence 1 lit. c DSGVO, and
this is legally permissible and required for the execution of contractual relationships with you pursuant to Art. 6 para. 1 sentence 1 lit. b DSGVO.
Within the framework of the ordering process, your consent will be obtained for your data to be passed on to third parties.
We use cookies on our site. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc. ) when you visit our website. Cookies do not cause any damage to your terminal device, do not contain viruses, Trojans or other malware.
Information is stored in the cookie, which results in each case in connection with the specifically used terminal device. This does not mean, however, that we will gain immediate knowledge of your identity.
The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These will be deleted automatically after leaving our site.
In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your terminal device for a specified period of time. If you visit our site again to make use of our services, it will automatically be recognized that you have already been with us and which inputs and settings you have made, so that you do not have to enter them again.
On the other hand, we use cookies in order to statistically record the use of our website and to evaluate it for the purpose of optimising our services for you (see Section 7). These cookies enable us to automatically recognize that you have already visited our site when you visit it again. These cookies are automatically deleted after a defined period of time.
The data processed by cookies are necessary for the purposes mentioned to safeguard our legitimate interests and those of third parties pursuant to Art. 6 Para. 1 S. 1 lit. f DSGVO.
Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, if you disable cookies completely, you may not be able to use all the features of our website.
The links published on our website are researched and compiled by us with the greatest possible care. However, we have no influence on the current and future design and content of the linked pages. We are not responsible for the content of the linked pages and expressly do not adopt the content of these pages as our own. For illegal, incorrect or incomplete contents as well as for damage, which develops by the use or Nichtnutzung of the information, alone the offerer of the Web Site, to which one referred, is responsible. The liability of the person who merely refers to the publication by a link is excluded. We are only responsible for third-party references if we have positive knowledge of them, i. e. also of any illegal or punishable content, and if it is technically possible and reasonable for us to prevent their use.
The tracking measures listed below and used by us are carried out on the basis of Art. 6 para. 1 sentence 1 lit. f DSGVO. With the tracking measures we use, we would like to ensure that our website is designed to meet requirements and is continually optimised. On the other hand, we use the tracking measures in order to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. These interests shall be deemed to be justified within the meaning of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding tracking tools.
We use Google Analytics, a web analysis service provided by Google Inc. , for the purpose of tailoring our pages to meet your needs and continuously optimising them. (https://www. google. de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google"). In this context, pseudonymised user profiles are created and cookies (see section 5) are used. The information generated by the cookie about your use of this site such as
Browser-type/-version,
operating system used,
Referrer URL (the previously visited page),
Host name of the accessing computer (IP address),
Time of the server request,
are transferred to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activities and to provide other services related to website and Internet use for market research purposes and to design these Internet pages in line with requirements. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of third parties. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an assignment is not possible (IP masking).
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.
You can also prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=en).
As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from capturing data by clicking on the link above. An opt-out cookie is set to prevent your data from being collected in the future when you visit our website. The opt-out cookie applies only in this browser and only to our website and is placed on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
Further information on data protection in connection with Google Analytics can be found under the following link in the Google Analytics help: https://support.google.com/analytics/answer/6004245?hl=en
We also use Google Conversion Tracking to record the use of our website statistically and to evaluate it for the purpose of optimising our website for you. Google Adwords places a cookie (see number 5) on your computer if you have reached our website via a Google advertisement.
These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on the AdWords customer's website and the cookie has not expired, Google and the customer will be able to tell that the user clicked on the ad and was directed to that page.
Each Adwords customer receives a different cookie. Cookies cannot therefore be traced via the websites of Adwords customers. The information collected using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that personally identifies users.
If you do not wish to participate in the tracking procedure, you can also refuse to set a cookie as required for this purpose - for example by setting your browser to deactivate the automatic setting of cookies in general. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "www. googleadservices. com" Google's Privacy Policy for Conversion Tracking can be found under the following link: https://services.google.com/sitestats/de.html
We use social plugins of social networks (e. g. Facebook, Twitter, Google+) on our website on the basis of Art. 6 Para. 1 S. 1 lit. f DSGVO in order to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the DSGVO. The responsibility for the data protection-compliant operation is to be guaranteed by their respective providers. The integration of these plugins by us takes place in the way of the so-called two-click method in order to protect visitors of our website in the best possible way.
Social media plugins from Facebook are used on our website to make their use more personal. For this we use the "LIKE" or "SHARE" button. This is an offer from Facebook.
If you call up a page on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the website by it.
By integrating the plugins, Facebook receives the information that your browser has called the corresponding page of our website, even if you do not have a Facebook account or are not logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example by pressing the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and is visible to everyone.
Facebook may use this information for the purpose of advertising, market research and tailoring Facebook Pages to meet your needs. Facebook creates usage, interest and relationship profiles for this purpose, e. g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.
If you do not want Facebook to associate the information collected through our website with your Facebook account, you must log out of Facebook before visiting my website.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your related rights and setting options for the protection of your privacy can be found in the data protection information, in particular the Facebook data policy, which you can view under the following link: https://www.facebook.com/about/privacy/
On our website you will find plugins of the Twitter Inc. (Twitter) integrated. You can recognize the Twitter plugins (tweet button) by the Twitter logo on our site. You can find an overview of tweet buttons under this link on Twitter: https://dev.twitter.com/web/tweet-button
When you access a page of our website that contains such a plugin, a direct connection is established between your browser and the Twitter server. Twitter receives the information that you have visited our site with your IP address. If you click the Twitter "tweet" button while logged into your Twitter account, you can link the content of our pages to your Twitter profile. This allows Twitter to assign the visit to our pages to your user account. We would like to point out that, as the provider of these pages, we do not have any knowledge of the content of the transmitted data or its use by Twitter.
If you do not want Twitter to be able to assign visits to our pages, please log out of your Twitter user account.
You can find more information about this in Twitter's privacy policy, which you can view here: https://twitter.com/de/privacy
Our website uses the "+1" button of the social network Google, which is operated by Google Inc. , 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA. The button is marked with a "+1".
The "+1" button is an abbreviation for "this is pretty cool" or "look at this". The button is not used to record your visits to the web.
If a website of our Internet presence contains the "+1" button, your Internet browser will load and display this button from the Google server. The Google server is automatically informed of the website of our Internet presence that you have visited. When you see a +1 button, Google does not log your browser history permanently, but only for up to two weeks.
Google keeps this information about your visit for this period for system maintenance and troubleshooting purposes. However, this data is not structured according to individual profiles, user names or URLs. This information is also not accessible to website publishers or advertisers. Use of this information is for maintenance and troubleshooting purposes only and is limited to Google's internal systems. Your visit to a page with a +1 button will not be evaluated by Google in any other way.
A further evaluation of your visit to a website of our Internet presence with a "+1" button does not take place.
The +1 award itself is a public process, so anyone who performs a Google search or views content on the web that you give +1 to can potentially see that you gave +1 to that content. So only give +1 if you are sure you want to share this recommendation with the whole world.
A click on this +1 button serves as a recommendation for other users in Google's search results. You can publicly state that you like our website, that you agree with our website, or that you can recommend our website. If you have registered for Google+ and are logged in, the +1 button will turn blue when you click on it. In addition, +1 will be added to the +1 tab in your Google profile. On this tab you can manage your +1 and decide if you want to make the +1 tab public.
In order to store your +1 recommendation and make it publicly available, Google collects information about your recommended URL, your IP address and other browser-related information via your profile. If you cancel your +1, this information will be deleted. All your +1 recommendations are listed on the +1 tab in your profile.
Further information and the valid data protection regulations of Google can be called up under https://www.google.de/intl/de/policies/privacy/. You can find more information from Google about the Google+1 button under the link https://developers.google.com/+/web/buttons-policy
You have the right:
If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO, you have the right, pursuant to Art. 21 DSGVO, to object to the processing of your personal data if there are reasons for doing so which arise from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right of objection, which will be implemented by us without stating a particular situation.
If you wish to exercise your right of revocation or objection, simply send an e-mail to: info@hotel-europa-goerlitz.de
We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed representation of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
This privacy policy is currently valid and as of June 2018.
Due to the further development of our website and offers about it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. The current data protection declaration can be called up and printed out at any time on our website under the following link: https://www.hotel-europa-goerlitz.de/en/data-privacy
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